Questions

Booklet printing questions

Do you accept purchase orders?

Yes. Add your PO number when you order, or email it to us. We put it on the invoice. Credit terms are available for approved business accounts.

Can I get a formal quote for approval?

Yes. After you choose your booklet, click Request a formal quote. You get a quote number and a page you can save as a PDF and attach to your purchase request.

How fast do I get a proof?

We email a free PDF proof within one business day, often the same day. Production starts after you approve it.

How long does printing take?

Standard production is 5 business days after proof approval. Need it sooner? Request a quote with your date and we will tell you right away if we can meet it.

Why must the page count be a multiple of 4?

Each sheet of paper is folded in half to make 4 pages. So a booklet has 8, 12, 16, 20 pages and so on. The cover counts as 4 of those pages.

What is the difference between the cover options?

With the same paper cover, the whole booklet is one paper. With the heavy card cover, the outside is a thicker 14 pt card that is stiffer and lasts longer.

How should I set up my PDF?

Send one PDF with single pages in reading order, at the finished size plus 0.125 in bleed on each side. Keep text at least 0.25 in from the edge. Use 300 dpi images and embed your fonts. We check every file and tell you if anything needs fixing.

Can you print more than 64 pages?

Stapled booklets work best up to 64 pages. For thicker books we offer perfect binding (a glued square spine) by quote.

Do you keep our files confidential?

Yes. Your files are stored privately, are never shown on our website and are seen only by the people working on your job. We can sign an NDA on request.

Can I pick up my order?

Yes. Pickup is free at 1 High Meadow Pl, Unit 20, North York. We also deliver across the GTA and ship across Canada.

What if something is wrong with my booklets?

Tell us within 7 days. If the problem is our mistake, we reprint the job at no charge.

How do I pay?

We send an invoice with HST shown. Pay by EFT, credit card, cheque or Interac e-Transfer. New customers pay before production unless they have an approved business account.